Interview prep

Sales Development Representative

Twilio · Remote - Ireland

Apply on Twilio's site

Experience: 1+ year
Motion: Outbound: you'll be cold calling and emailing
Selling to: Enterprise
Level: SDR / BDR

What they'll measure you on

Quoted from the posting. Have a number ready for each one in your answers.

“This role is critical to growing and developing pipeline for Twilio’s New Business and Strategic Sales teams.”
“Achieve and exceed monthly goals for generating new business opportunities to fuel the sales pipeline.”
“Research accounts to determine how Twilio’s solutions can provide value, then execute outbound dials, personalized emails, and social selling.”
“Work in partnership with Account Executives to develop account strategies, territory plans, and successfully generate new business opportunities.”

Tools in this posting

Salesforce
Know how a lead becomes a contact, an account and an opportunity, and how you'd log a call and a next step.
LinkedIn Sales Navigator
Know how to build a saved search by title, company size and recent job change, and how you'd use it before a call.

Your prep checklist

0/7

Questions they're likely to ask

Walk me through why you want to be an SDR, and why here.
They want proof you chose this role and this company on purpose. Name something specific from their site.
Tell me about a time you got a lot of 'no's in a row. What did you do?
Rejection is the job. Show a habit that kept you going and what you changed.
How do you organize your day when you have 80 dials and 40 emails to get through?
They're checking you can plan: blocks of time, priorities, and when you review what worked.
Tell me about a goal you set and hit. How did you track it?
SDRs live by numbers. Use a real number and say how you measured progress.
What would you do in your first 30 days here?
Bring a short 30-60-90 outline. It shows you think like the job already started.
What feedback have you received that changed how you work?
SDR managers often ask about coachability. Pick something real and show the before and after.
Cold call me. You're selling our product to one of their buyers.
Outbound SDR interviews often include a role-play. Open with who you are, why you're calling, and a question.
The prospect says 'Just send me an email.' What do you say?
Acknowledge it, ask one question to make the email useful, then ask for 15 minutes.
How would you research an account before calling?
Name two or three signals: recent hiring, funding, a new leader, tech they use. Then how it changes your opener.
Write a three-sentence cold email to a VP at a target account.
Short, about them, one ask. Reference something specific.
How would you get into an account with 10,000 employees where we know nobody?
Multi-threading: several personas, a reason for each, and working with your AE on a plan.

Questions to ask them

What does a great first 90 days look like for an SDR here?
How are SDRs measured: meetings booked, meetings held, or pipeline created?
How do SDRs and AEs work together day to day?
What's the typical path from SDR to AE here, and how long does it take?
What does coaching look like: call reviews, role-plays, 1:1s?

Expect objections in the role-play. The objection library has word-for-word answers to the twelve most common ones.

Read the full posting

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as our next Sales Development Representative supporting Twilio’s New Business and Strategic Sales organizations. About the job This role is critical to growing and developing pipeline for Twilio’s New Business and Strategic Sales teams. The Sales Development organization is a strategic component of Twilio’s overall go-to-market strategy. As a team, we collaborate daily, push each other to do the best work of our lives, and bring an unparalleled level of energy and drive to our jobs. We’re looking for people who have a growth-oriented mindset and want to build their careers within Twilio. If this role excites you but you think you don’t check every box, we still encourage you to apply — we’re already looking forward to meeting you. Responsibilities In this role, you’ll: • Break into new companies and markets using a multi-channel, value-based approach focused on building relationships and driving awareness of Twilio’s platform. • Receive all the necessary training and insights to confidently begin contacting prospects through Twilio’s SDR onboarding experience. • Achieve and exceed monthly goals for generating new business opportunities to fuel the sales pipeline. • Become a master of Salesforce, Outreach, Sales Navigator, and other tools essential for efficient workflows. • Research accounts to determine how Twilio’s solutions can provide value, then execute outbound dials, personalized emails, and social selling. • Work in partnership with Account Executives to develop account strategies, territory plans, and successfully generate new business opportunities. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: • Growth-oriented and ready to build toward future leadership or customer-facing roles. • Goal-oriented and biased toward action (our quota is the floor, not the ceiling!). • Excited to go above and beyond to delight prospects through creative, strategic, highly personalized outreach. • Comfortable with change and energized by a fast-moving environment. • Enjoy variety and creativity in your day-to-day workflow. • Have a demonstrated ability to navigate challenges with resilience. • Embrace responsibility and enjoy partnering with Account Executives as part of a team. Desired: • 1+ year of customer-facing experience. Location This role will be remote, and based in Ireland. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 0% travel is anticipated to help you connect in-person in a meaningful way. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. . Stay alert to recruitment fraud We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps. . Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

From Twilio's public job board. Details can change; the company's posting is the source of truth.