Objection library

What to say when they push back

The objections SDRs hear most, what they usually mean, and three ways to answer each, word for word. Every answer ends with a question, so the call keeps going.

• “Just send me an email.”Also: Send me some info · Put something in writing
• “I'm not interested.”Also: No thanks · We're good
• “I don't have time right now.”Also: I'm busy · I'm about to walk into a meeting
• “We already use [competitor].”Also: We have a vendor for that · We're locked in
• “We don't have budget for this.”Also: Budget's frozen · We can't spend money right now
• “Call me back next quarter.”Also: Try me in a few months · Not right now, maybe later
• “How did you get my number?”Also: Where did you find me? · Who gave you this number?
• “I'm not the right person for this.”Also: That's not my area · You want someone else
• “We handle that in-house.”Also: We built our own · Our team does that
• “What is this regarding?”Also: Who's calling? · What's it about?
• “How much does it cost?”Also: What's the price? · Is it expensive?
• “We're happy with what we have.”Also: Things are working fine · We don't need anything