“How did you get my number?”
Also sounds like: Where did you find me? · Who gave you this number?
What it usually means
A trust question. Answer it plainly and briefly, then give a reason for the call. Never be evasive, and respect a request not to be called again.
Three ways to answer
1. Straight answer
“Fair question. It came from [source, e.g. a business contact database]. I called because [specific reason]. Is that relevant for you at all?”
Why it works: Honesty first rebuilds trust; the reason gives the call a purpose.
2. Offer to stop
“It's from [source]. If you'd rather I didn't call, I'll take you off my list right now. Would you prefer that?”
Why it works: Respects their choice, which is right, and often earns a minute of listening.
3. Bridge to the reason
“From [source]. I'm reaching out to [role] at [type of company] because [the problem]. Is that something you deal with?”
Why it works: Shows the call wasn't random and moves to the substance.
Fill in the [brackets] with your own product, reason for calling and real customer results.
Questions worth asking
- Is this a problem you own, or is it someone else?
Avoid
- Dodging the question.
- Continuing after they ask not to be called. Mark them do-not-call.
Find out which answer works for your team
Clarity puts these answers on screen mid-call, tags every objection your reps hear, and shows which responses actually turn into meetings. Practice this one on an AI prospect first.
