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Interview prep

Sales Development Representative

Zscaler · Tokyo, JPN

Apply on Zscaler's site
Motion
Inbound and outbound
Selling to
Enterprise
Level
SDR / BDR

Tools in this posting

  • Salesforce

    Know how a lead becomes a contact, an account and an opportunity, and how you'd log a call and a next step.

Your prep checklist

0/7

Questions they're likely to ask

  • Walk me through why you want to be an SDR, and why here.

    They want proof you chose this role and this company on purpose. Name something specific from their site.

  • Tell me about a time you got a lot of 'no's in a row. What did you do?

    Rejection is the job. Show a habit that kept you going and what you changed.

  • How do you organize your day when you have 80 dials and 40 emails to get through?

    They're checking you can plan: blocks of time, priorities, and when you review what worked.

  • Tell me about a goal you set and hit. How did you track it?

    SDRs live by numbers. Use a real number and say how you measured progress.

  • What would you do in your first 30 days here?

    Bring a short 30-60-90 outline. It shows you think like the job already started.

  • What feedback have you received that changed how you work?

    SDR managers often ask about coachability. Pick something real and show the before and after.

  • Cold call me. You're selling our product to one of their buyers.

    Outbound SDR interviews often include a role-play. Open with who you are, why you're calling, and a question.

  • The prospect says 'Just send me an email.' What do you say?

    Acknowledge it, ask one question to make the email useful, then ask for 15 minutes.

  • How would you research an account before calling?

    Name two or three signals: recent hiring, funding, a new leader, tech they use. Then how it changes your opener.

  • Write a three-sentence cold email to a VP at a target account.

    Short, about them, one ask. Reference something specific.

  • A lead fills out a demo form at 4:55pm on Friday. What do you do?

    Speed to lead matters. Say you respond within minutes and how.

  • How would you get into an account with 10,000 employees where we know nobody?

    Multi-threading: several personas, a reason for each, and working with your AE on a plan.

Questions to ask them

  • What does a great first 90 days look like for an SDR here?
  • How are SDRs measured: meetings booked, meetings held, or pipeline created?
  • How do SDRs and AEs work together day to day?
  • What's the typical path from SDR to AE here, and how long does it take?
  • What does coaching look like: call reviews, role-plays, 1:1s?

Expect objections in the role-play. The objection library has word-for-word answers to the twelve most common ones.

Read the full posting
Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform. We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler. Zscaler has an incredible story to tell, and our Marketing team is committed to sharing it in compelling and expressive ways. Our storytellers, analysts, strategists, and designers are attentive and dedicated to teaching our audience to think about cybersecurity like they never have before. You'll collaborate with diverse, creative people around the globe to hone the Zscaler brand, increase awareness and demand, support partnerships, and drive home big wins for the world's cloud security leader and our customers worldwide. We're looking for an experienced Sales Development Representative to join our Sales Development team in Japan. Reporting to the Senior Manager, Sales Development, you'll be responsible for: • Researching and prospecting into organizations by emailing, calling, networking and other creative means to lead early stage pipelines • Qualifying and scheduling well qualified appointments with main decision makers within "targeted" companies through inbound and outbound leads • Utilizing the CRM to maintain accurate activity, contact, and account information of all customers and prospects What We're Looking for (Minimum Qualifications) • Bachelor's degree or relevant experience • Customer-oriented background required (sales, support, customer service) • Skills in account development, opportunity qualification, pre-call planning, call structure/control, or time and territory management • Native or fluent language ability in Japanese and at least conversation-level English language ability. What Will Make You Stand Out (Preferred Qualifications) • Experience with CRM systems (preferably salesforce.com) • Experience in outbound-focused sales position • Good Verbal communication skills in business English #LI-Hybrid #LI-JK3 At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure. Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including: • Various health plans • Time off plans for vacation and sick time • Parental leave options • Retirement options • Education reimbursement • In-office perks, and more! Learn more about Zscaler's hybrid working model and benefits here. By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines. Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link. Pay Transparency Zscaler complies with all applicable federal, state, and local pay transparency rules. Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.

From Zscaler's public job board. Details can change; the company's posting is the source of truth.