FAQ

#Product

#What does Clarity do?

Clarity helps SDR teams find the cold call scripts that actually book meetings. You write or generate scripts, test them against each other on real dials, and Clarity tells you which one wins, but only when the data is strong enough to trust.

#How does Clarity decide a winner?

Variants are compared on meetings booked per dial. Clarity waits until every variant has at least 30 calls, then runs a statistical test. It only says "wins" when it's 95% confident the difference isn't luck. Until then you'll see "needs more calls" or "leads, not significant yet".

#Why does Call Mode pick the script for me?

So the test is fair. Each rep is given the variant they've used least, so every rep spreads their calls evenly. Otherwise your strongest rep could make one script look better than it really is.

#How do I test a call without calling anyone?

Go to Call Lists and click Add practice list. It adds five fictional prospects on reserved 555-01xx test numbers. In Call Mode, Practice call connects you to an AI playing that prospect. Type or speak (in Chrome, Edge or Safari), and hang up to get a scorecard. Practice calls never count in your A/B results.

#What's the battle card?

Your cheat sheet during a call. Click Call (or "I'm on a call") and the left side switches to the battle card: where you are in the call, plus one tap on whatever the prospect just said ("not interested", "send me info", "price"…) to see your script's answer. That tap also tags the objection on the call you log.

#Can I use my own scripts instead of AI-generated ones?

Right now every script in the library comes from the Script Builder. You can paste your own product details and pain points to steer it closely.

#Which tools does Clarity connect to?

HubSpot, Apollo, Salesloft and monday CRM connect directly. HubSpot also receives every call you log. For ZoomInfo, Sales Navigator, Dynamics 365 or anything else, upload a CSV export under Call Lists. See Integrations.

#Credits & billing

#What is a credit?

One credit generates one script. New accounts get 5 free credits. If generation fails, the credit is refunded automatically.

#How do I cancel or change my plan?

Admins can open Settings → Billing → Manage subscription to change plans, update payment details, download invoices, or cancel.

#Data & privacy

#Who can see my calls?

Your team. Call outcomes power the team dashboard and leaderboard, and admins see call notes in the Admin Dashboard so they can coach. Nobody outside your team can see your team's data.

#Does Clarity use AI on my data?

Only when you click Build script. The product details you type are sent to OpenAI to write the script. Your call logs and notes are never sent to an AI model. See the AI policy.

#What shouldn't I put in call notes?

Keep notes about the conversation, not sensitive personal information. Don't record things like health, financial account numbers, or government IDs.

#How do I delete my account?

Email us at live.script.official@gmail.com from the address on your account and we'll delete it. Details are in the privacy policy.

#Troubleshooting

#My sign-in link isn't arriving

Check spam, wait a minute, then request a new one. Company email filters sometimes hold new senders, so ask IT to allow emails from Clarity.

#Keyboard shortcuts in Call Mode don't work

They're turned off while your cursor is in the notes box, so typing a number doesn't log a call by accident. Click outside the box and press 1–5.